Privacy Policy — Simple Service Communications

📱 SMS / Text Messaging Program — Summary

Simple Service Communications uses text messaging (SMS) exclusively for the following purposes:

Two-factor authentication (2FA) and one-time passcodes
PIN resets and account recovery codes
Service alerts, notifications, and updates you have opted into
Responses to support requests you initiate via text

We do not sell, share, rent, or disclose your phone number or SMS opt-in data to any third party for any purpose, including marketing. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for assistance.

1. Who We Are

Simple Service Communications ("Company," "we," "us," or "our") provides telecommunications services, IT logistics support, and elderly care technology solutions. This Privacy Policy describes how we collect, use, and protect the personal information you share with us through our website at simpleservicecompany.com and through our services.

If you have questions about this policy, contact us at hello@simpleservicecompany.com.

2. Information We Collect

Information You Provide Directly

Name, email address, and phone number (via contact form or service enrollment)
Business name, address, or account information when setting up services
Support requests, messages, and communications you send us

Information Collected Automatically

Standard web server logs (IP address, browser type, pages visited, timestamps)
No tracking cookies, advertising pixels, or third-party analytics are used on this site

Information We Do Not Collect

We do not collect payment card data on this site. We do not use third-party advertising networks. We do not build behavioral profiles or track you across other websites.

3. How We Use Your Information

All information collected is used exclusively for internal business operations:

Responding to your inquiries and providing requested services
Setting up, managing, and supporting your account or service agreement
Sending service-related communications you have requested or consented to
Sending SMS messages for two-factor authentication, PIN resets, and other account security purposes
Sending SMS alerts and notifications you have explicitly opted into
Complying with legal obligations

We do not use your information for advertising, remarketing, or any purpose unrelated to the services you have engaged us to provide.

4. SMS / Text Messaging Program

Simple Service Communications operates an SMS messaging program registered under the 10DLC (10-Digit Long Code) framework with wireless carriers. The following terms govern our use of text messaging:

Message Types

Two-Factor Authentication (2FA): One-time codes sent to verify your identity at login or during account actions
PIN Resets: Codes sent to verify your identity before resetting an account PIN or password
Account Alerts: Transactional notifications about your active service, sent only with your prior consent
Support Responses: Replies to support requests you initiate via text message

Message Frequency

Message frequency varies based on account activity. 2FA and PIN reset messages are triggered only by your own actions. Recurring alert messages are sent only if you have actively enrolled in a notification program.

Rates

Message and data rates may apply depending on your mobile carrier plan. Simple Service Communications does not charge separately for SMS messages.

Opt-Out

You may opt out of non-essential SMS communications at any time by replying STOP to any message we send. You will receive one final confirmation message and no further messages except those required for account security (such as 2FA codes triggered by your own login attempts). To re-enroll, reply START.

Help

For help with SMS messaging, reply HELP to any message or contact us at hello@simpleservicecompany.com or (555) 555-0100.

SMS Opt-In Data — No Third-Party Sharing

Your phone number and SMS opt-in information are never sold, rented, shared, or disclosed to any third party or affiliate for marketing or any other purpose. This applies without exception. Opt-in data is used solely to deliver the messages described above.

5. How We Share Your Information

We do not sell your personal information. Period. We do not share your personal information with third parties except in the following limited circumstances:

Service delivery: We may share the minimum necessary information with vendors who directly assist in delivering your service (e.g., a telecommunications carrier routing your calls). These vendors are contractually prohibited from using your information for any other purpose.
Legal compliance: We may disclose information if required by law, court order, or to protect the rights and safety of our customers or the public.
Business transfer: In the event of a merger, acquisition, or sale of assets, customer data would transfer to the successor entity subject to the same privacy protections.

No personal information is shared with advertisers, data brokers, lead aggregators, or marketing platforms under any circumstance.

6. Data Retention

We retain your personal information for as long as necessary to provide your services and satisfy legal obligations, typically no longer than seven (7) years after the end of an active service relationship. Contact form submissions are retained for no more than two (2) years unless they become part of an active service account. You may request deletion of your data at any time (see Section 8).

7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. We encourage you to contact us promptly if you suspect any unauthorized use of your account or personal information.

8. Your Rights and Choices

You may contact us at any time to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of SMS communications (see Section 4)
Request that we not contact you for marketing purposes

To exercise any of these rights, email hello@simpleservicecompany.com with "Privacy Request" in the subject line. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. If changes are material, we will provide notice via email or a prominent notice on our website. Continued use of our services after a policy update constitutes acceptance of the revised terms.

11. Contact Us

Simple Service Communications
Email: hello@simpleservicecompany.com
Phone: (555) 555-0100